冰激淋的英文单词
在上海宝马冰激凌歧视事件后,引起了不少网友愤怒,同样是展柜给大家分发的免费冰激凌,对国人称没有冰激凌了,转头却给国外工作人员拿出冰激凌笑脸相送。后来上海某五金展会上,员工对客人一视同仁,拒绝外国人插队买冰激凌一幕让不少人感到扬眉吐气。
![](https://p0.ssl.img.360kuai.com/t01964ee512cda282a0.png?size=1004x709)
5月22号,有一位网友实名举报,晒出国泰航空的一份录音,一位乘客将毛毯的英文说成了地毯,随即引来了乘务人员的嘲讽,称地毯是在地上,还表示如果你不会说英语,那你就不能拥有它(毛毯)。
![](https://p0.ssl.img.360kuai.com/t0154006a8c0cb2eee3.png?size=1307x821)
网友表示,乘客并不算特别会英文,但已经非常努力的用自己会的英文单词,来跟这些会英文的乘务员拿毛毯了,但还是被乘务员取笑了。
![](https://p0.ssl.img.360kuai.com/t017e17979b3b392d52.png?size=745x542)
我们常说顾客是上帝,在飞机上,乘务员是为乘客服务的,而这些本应该被当做上帝的乘客们,即便无法表达自己的需求,当有需求时,也应当被热情对待。作为国泰航空这样的大航空公司,乘务员做出这样低质的事,不仅不符合高质服务的态度,甚至连服务都称不上,可谓翻了大车。
![](https://p0.ssl.img.360kuai.com/t0170649d7bd1168d55.png?size=811x607)
英语是个国际语言没错,但中文也同样是一门国际语言,在很多欧美国家,已经将中文纳入课程,会说英语有什么高贵的呢?这只是一门语言工具而已。
再加上我们的社会是一个向往公平公正的社会,无论出身如何,无论来自哪个国家,都不应该对任何人抱有歧视,更何况是对我们自己国家的人。
![](https://p0.ssl.img.360kuai.com/t0190715196860773fc.png?size=558x484)
除了对不太会说英文的乘客有歧视外,该乘务还有其他问题,有老人在起飞后抱着小孩上厕所,乘务员提醒安全信号灯没熄灭,请回到座位上,但随后就用粤语跟同事说,他们听不懂人话啦。
![](https://p0.ssl.img.360kuai.com/t01de7a28560eb903ee.png?size=730x371)
在两种态度堆叠在一起时,乘务员们给人带来的感觉,就是狂妄目中无人的,安全信号灯是对乘客的安全提醒,不是一个硬性要求。所有的提示,本应该都是为了乘客服务,但作为乘务员,却嘲讽乘客听不懂人话,难道只有你们才配称之为人?
![](https://p0.ssl.img.360kuai.com/t01642c502903fee8ef.png?size=907x673)
事情曝光后,牵一发而动全身,更多乘客曝出乘坐该航空的经历,有网友称,13年多伦多飞香港上来发早餐,空姐问congee or noodle我说粥,然后她在那跟我装听不懂,说congee她才假笑的把粥发给她。还有网友称自己三种语言,三种结果,获得服务最差的就是讲普通话。还有一些网友发文,大家可以自行看一下。
![](https://p0.ssl.img.360kuai.com/t0137dcd96672381213.png?size=751x644)
![](https://p0.ssl.img.360kuai.com/t01abc4e7910c891e84.png?size=752x686)
![](https://p0.ssl.img.360kuai.com/t01325260cff6ff79cf.png?size=748x758)
虽然网上网友的话不可全信,但如此多网友同时发文吐槽,也应该令该公司反省。事后国泰航空发表声明称,有关旅客在国泰航班上的不愉快经历,对此深表歉意,国泰致力于提供高品质服务,已经联系旅客了解情况,并严肃调查处理。国泰的调查处理,是对涉事人员处理,就像当初的宝马冰激凌一样,对员工进行开除此事就算了结了?
![](https://p0.ssl.img.360kuai.com/t01a35ef076c044fa5a.png?size=789x591)
比起开除员工或对员工做出处罚,更重要的是摆正公司下属乘务员的态度,只有将乘务员的态度摆正了,才能将公司名下的问题彻底解决。一些网友的态度十分激烈,乘务连中文都听不懂吗?素质也太差了吧,崇洋媚外已经深入意识,没有结果的道歉,还要去除奴性。
![](https://p0.ssl.img.360kuai.com/t016a5ed1d26464a2de.jpg?size=1124x1190)
![](https://p0.ssl.img.360kuai.com/t012dff46e74bee480b.png?size=1122x579)
当然了,我们不排除这些乘务员的个人问题,但乘务员的态度和服务效果,影响到的却是整个航空公司。希望该公司和相关部门能持续“挖呀挖”,给乘客们一个安心满意的答复。
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