作者:了她的亲爸爸
事情的起因是这样的,我在拼多多先买了一件李宁运动羽绒服,然后官方返给了我一张五元无门槛券,而后我用这张五元无门槛券去买了那个电动车后备箱。李宁的运动服收到后,我申请了退货,然后因为关联的五元无门槛优惠券已经被我使用了,所以退款的时候拼多多扣了我五块钱用于回收优惠券,格局真低。
![](https://p0.ssl.img.360kuai.com/t010263a8f2f2b6a305.jpg)
然后我气不过,就把后备箱也申请退货了,之后这个五元无门槛优惠券就又返还到我账户里了。
![](https://p0.ssl.img.360kuai.com/t01b6168d0d74763d9b.jpg)
于是我就联系了拼多多官方客服,诉求很简单,把这张五元无门槛券核销,返还我被扣的五元,然后就体验了一把拼多多糟糕的人工客服,请听我娓娓道来:
第一,我下午5点开始联系客服
![](https://p0.ssl.img.360kuai.com/t0141ffbeceb68433e8.jpg)
第二,期间咨询人数非常多,我排在了70+的位置,咱就是说你客服不够用不能多招几个?
第三,拼多多的排队你不仅要点继续咨询,而且每隔1-2分钟都会发个消息,测试你是否真的在等待,如果30s内你没有点击继续咨询,就会自动取消排队,然后你要重新排队,排在末尾。
![](https://p0.ssl.img.360kuai.com/t019278206fdee99c13.jpg)
在此期间我多次被取消排队,然后气不过,手机开启分屏,一边刷抖音,一边点继续咨询:
![](https://p0.ssl.img.360kuai.com/t016dac6b9726f0ca45.jpg)
终于,皇天不负有心人,我在点了一个半小时的“继续咨询”后,于6:30分成功连线人工客服,这就是拼多多的效率!
第四,连线人工客服后,我直截了当提出自己的诉求,大家用过京东的都知道,哪怕你券是后领的,找人工客服申请价保也可是核销那张优惠券然后退差价,但是在拼多多这里并没有那么人性化和智能化,客服只是告诉我不可以。
![](https://p0.ssl.img.360kuai.com/t010e3641f2b6e872f0.jpg)
第五,我觉得五元买个无门槛券不值,因为我本身有月卡的优惠券,这个无门槛券不能叠加,肯定不如五元好使,也理解客服这里可能缺乏权限操作不了,于是我就提出帮我申请一下补偿,再送我一张五元无门槛券,这个要求不过分吧?
![](https://p0.ssl.img.360kuai.com/t01849adb0c800cefce.jpg)
最后,最精彩的来了,人工客服开始跟我打太极,全程套话伺候我
![](https://p0.ssl.img.360kuai.com/t0126f1678fea94512f.jpg)
![](https://p0.ssl.img.360kuai.com/t01b13b9ee0e3c1f049.jpg)
![](https://p0.ssl.img.360kuai.com/t017ea6cfd99fe1ff85.jpg)
所有的套话跟我发的文字是驴唇不对马嘴,除了敷衍还是敷衍,那我只能一个差评伺候了!
![](https://p0.ssl.img.360kuai.com/t01c991e93bcca04fcf.jpg)
文章结尾奉上与客服对话的完整长截图,供各位看官老爷评判:
![](https://p0.ssl.img.360kuai.com/t01bba95f92cb2a5fa4.jpg)
![](https://p0.ssl.img.360kuai.com/t01dc2e47bfd265a90d.jpg)
![](https://p0.ssl.img.360kuai.com/t01d698725b25079189.jpg)
","force_purephv":"0","gnid":"9516b9016efcb51e6","img_data":[{"flag":2,"img":[{"desc":"","height":"1289","title":"","url":"https://p0.ssl.img.360kuai.com/t010263a8f2f2b6a305.jpg","width":"600"},{"desc":"","height":"1289","title":"","url":"https://p0.ssl.img.360kuai.com/t01b6168d0d74763d9b.jpg","width":"600"},{"desc":"","height":"1293","title":"","url":"https://p0.ssl.img.360kuai.com/t0141ffbeceb68433e8.jpg","width":"600"},{"desc":"","height":"1284","title":"","url":"https://p0.ssl.img.360kuai.com/t019278206fdee99c13.jpg","width":"600"},{"desc":"","height":"7972","title":"","url":"https://p0.ssl.img.360kuai.com/t016dac6b9726f0ca45.jpg","width":"600"},{"desc":"","height":"1293","title":"","url":"https://p0.ssl.img.360kuai.com/t010e3641f2b6e872f0.jpg","width":"600"},{"desc":"","height":"1288","title":"","url":"https://p0.ssl.img.360kuai.com/t01849adb0c800cefce.jpg","width":"600"},{"desc":"","height":"1288","title":"","url":"https://p0.ssl.img.360kuai.com/t0126f1678fea94512f.jpg","width":"600"},{"desc":"","height":"1289","title":"","url":"https://p0.ssl.img.360kuai.com/t01b13b9ee0e3c1f049.jpg","width":"600"},{"desc":"","height":"1283","title":"","url":"https://p0.ssl.img.360kuai.com/t017ea6cfd99fe1ff85.jpg","width":"600"},{"desc":"","height":"1278","title":"","url":"https://p0.ssl.img.360kuai.com/t01c991e93bcca04fcf.jpg","width":"600"},{"desc":"","height":"12378","title":"","url":"https://p0.ssl.img.360kuai.com/t01bba95f92cb2a5fa4.jpg","width":"600"},{"desc":"","height":"12378","title":"","url":"https://p0.ssl.img.360kuai.com/t01dc2e47bfd265a90d.jpg","width":"600"},{"desc":"","height":"11339","title":"","url":"https://p0.ssl.img.360kuai.com/t01d698725b25079189.jpg","width":"600"}]}],"original":0,"pat":"art_src_1,fts0,sts0","powerby":"hbase","pub_time":1673086739000,"pure":"","rawurl":"http://zm.news.so.com/ccd976ac1e989f53d306bb22fe346839","redirect":0,"rptid":"33941a704e108447","s":"t","src":"什么值得买","tag":[{"clk":"ktechnology_1:拼多多","k":"拼多多","u":""}],"title":"拼多多的人工客服有待改善服务
咎戴烟1155多多买菜的人工客服电话是多少? -
查奚服17737901375 ______ 1、多多买菜平台消费者官方客服电话是: 021-5339-5288(推荐)和400-8822-528. 服务时间是:早上8:00-晚上21:30. 2、多多买菜平台商家官方客服电话是: 021-5339-5088. 服务时间是:早上8:00-晚上20:30. 注:多多买菜平台没有单...
咎戴烟1155拼多多最怕的投诉电话? -
查奚服17737901375 ______ 12315,这是拼多多最怕的电话. 三、怎么投诉? 如果在售完方面遇到了问题,是可以联系拼多多客服进行投诉处理的,公众号拼多多的功能有限,人工客服功能入口很难被找到. 所以前往拼多多手机客户端,它的功能无比强大. 进入拼多多...
咎戴烟1155拼多多人工客服几点上班啊? -
查奚服17737901375 ______ 一般都是早上八点到晚上的八点.
咎戴烟1155拼多多总部投诉电话12315? -
查奚服17737901375 ______ 投诉电话12315.1、第一种就是通过拼多多客服进行投诉,现只有通过客服的介入才能去解决问题,并且保证有效投诉,所以这个过程中,客服需要承受的责任就比较重大.而且卖家也要搜集相关证据,都说有图有真相,网上购物最重要的就...
咎戴烟1155拼多多死活叫不出人工客服 -
查奚服17737901375 ______ 再一再二再三联系客服时,拼多多以一种明显摆烂的霸王条款姿势对待用户.拼多多的大数据玩的非常好,如果用户一个问题多次联系客服,系统会让你等候排队故意延长时间,且定期提醒是否继续排队,如果忽略了继续排队,三十秒后会被取消呼叫人工客服.电话联系也一样,会让你一直等,总之这个平台很流氓,出尔反尔是常事,很多时候注意到了规则,也总有解释权.祝拼多多早日倒闭
咎戴烟1155拼多多最怕哪个电话投诉
查奚服17737901375 ______ 拼多多最怕的投诉电话是12315消费者投诉举报热线,不过需要注意的是,消费者拨打时最好加上区号.拼多多的注册地为上海市,因此消费者因拨打021-12315.除此之外,消费者还可以拨打12345、12381热线,或者直接登陆“全国12315平台”、“黑猫投诉”、“互联网信息服务投诉平台”等线上平台进行投诉.