作者:了她的亲爸爸
事情的起因是这样的,我在拼多多先买了一件李宁运动羽绒服,然后官方返给了我一张五元无门槛券,而后我用这张五元无门槛券去买了那个电动车后备箱。李宁的运动服收到后,我申请了退货,然后因为关联的五元无门槛优惠券已经被我使用了,所以退款的时候拼多多扣了我五块钱用于回收优惠券,格局真低。
![](https://p0.ssl.img.360kuai.com/t010263a8f2f2b6a305.jpg)
然后我气不过,就把后备箱也申请退货了,之后这个五元无门槛优惠券就又返还到我账户里了。
![](https://p0.ssl.img.360kuai.com/t01b6168d0d74763d9b.jpg)
于是我就联系了拼多多官方客服,诉求很简单,把这张五元无门槛券核销,返还我被扣的五元,然后就体验了一把拼多多糟糕的人工客服,请听我娓娓道来:
第一,我下午5点开始联系客服
![](https://p0.ssl.img.360kuai.com/t0141ffbeceb68433e8.jpg)
第二,期间咨询人数非常多,我排在了70+的位置,咱就是说你客服不够用不能多招几个?
第三,拼多多的排队你不仅要点继续咨询,而且每隔1-2分钟都会发个消息,测试你是否真的在等待,如果30s内你没有点击继续咨询,就会自动取消排队,然后你要重新排队,排在末尾。
![](https://p0.ssl.img.360kuai.com/t019278206fdee99c13.jpg)
在此期间我多次被取消排队,然后气不过,手机开启分屏,一边刷抖音,一边点继续咨询:
![](https://p0.ssl.img.360kuai.com/t016dac6b9726f0ca45.jpg)
终于,皇天不负有心人,我在点了一个半小时的“继续咨询”后,于6:30分成功连线人工客服,这就是拼多多的效率!
第四,连线人工客服后,我直截了当提出自己的诉求,大家用过京东的都知道,哪怕你券是后领的,找人工客服申请价保也可是核销那张优惠券然后退差价,但是在拼多多这里并没有那么人性化和智能化,客服只是告诉我不可以。
![](https://p0.ssl.img.360kuai.com/t010e3641f2b6e872f0.jpg)
第五,我觉得五元买个无门槛券不值,因为我本身有月卡的优惠券,这个无门槛券不能叠加,肯定不如五元好使,也理解客服这里可能缺乏权限操作不了,于是我就提出帮我申请一下补偿,再送我一张五元无门槛券,这个要求不过分吧?
![](https://p0.ssl.img.360kuai.com/t01849adb0c800cefce.jpg)
最后,最精彩的来了,人工客服开始跟我打太极,全程套话伺候我
![](https://p0.ssl.img.360kuai.com/t0126f1678fea94512f.jpg)
![](https://p0.ssl.img.360kuai.com/t01b13b9ee0e3c1f049.jpg)
![](https://p0.ssl.img.360kuai.com/t017ea6cfd99fe1ff85.jpg)
所有的套话跟我发的文字是驴唇不对马嘴,除了敷衍还是敷衍,那我只能一个差评伺候了!
![](https://p0.ssl.img.360kuai.com/t01c991e93bcca04fcf.jpg)
文章结尾奉上与客服对话的完整长截图,供各位看官老爷评判:
![](https://p0.ssl.img.360kuai.com/t01bba95f92cb2a5fa4.jpg)
![](https://p0.ssl.img.360kuai.com/t01dc2e47bfd265a90d.jpg)
![](https://p0.ssl.img.360kuai.com/t01d698725b25079189.jpg)
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